Terms and Conditions

WILIV GENERAL TERMS AND CONDITIONS OF SALE

Effective as of March 1, 2026

ARTICLE 1 - SCOPE OF APPLICATION – ENFORCEABILITY

1.1 These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) apply, without restriction or reservation, to all purchases made by individuals who are consumers or non-professionals (hereinafter referred to as the “Customers” or the “Customer”) on the website https://wiliv.com (hereinafter the “Website” or “Site”) from:

MABOITEAMOUSTIQUE, a Simplified Joint-Stock Company (SA) with a capital of €66,162. Registered office: 17 rue René Leduc, Balma (31130) Registered with the Toulouse Trade and Companies Register (RCS) under number 899 443 386 Intra-Community VAT number: FR78899443386 Represented by its President, Mr. Romain TIBERGHIEN Phone number: 04 58 15 05 71 Email address: contact@wiliv.com ( Hereinafter the “Seller”).

1.2 The products offered for sale on the Website are as follows: mosquito traps, larvicide, and related consumables (CO2 bottles, scent attractants, and adhesive pads) (hereinafter the “Products”).

1.3 These Terms and Conditions of Sale are intended to govern the sale and delivery of Products ordered by Customers from the Seller via the Website within the following territory: Metropolitan France (excluding the French overseas departments and territories). They are accessible and printable at any time via a hyperlink available on the Website’s home page, and shall take precedence over any other document. The Customer declares that they have read these Terms and Conditions and have expressly accepted them by checking the box provided for this purpose before proceeding with the online ordering process on the Website. Any order placed on the Website necessarily implies the Customer’s unconditional acceptance of these Terms and Conditions. The Customer is encouraged to carefully read, download, and print the Terms and Conditions and to keep a copy.

1.4 Any change in applicable laws or regulations, or any decision by a competent court invalidating one or more provisions of these Terms and Conditions, shall not affect the validity of these Terms and Conditions. Such a change or decision shall in no event authorize Customers to disregardor these Terms and Conditions.

1.5 These Terms and Conditions apply to all orders placed online on the Website, as long as the Website isavailable online at.The Terms and Conditions are dated specifically and may be modified and updated by the Seller at any time.The applicable Terms and Conditions are those in effect at the time of the Order. Changes made to the Terms and Conditions will notapply to Products already purchased.

ARTICLE 2 - PRODUCT DESCRIPTIONS – PRICES

2.1 The main and essential characteristics of the Products—including their technical and safety specifications (particularly regarding the handling of CO2, larvicides, and attractants), illustrations, and information on dimensions or capacity—are presented on the Site, and the Customer is required to review this information before placing an order. Prior to placing any order and/or using the Products, the Customer agrees to review the various warnings listed on the Products’ safety data sheets and the usage instructions available on the Website.

2.2 The selection and purchase of a Product are the sole responsibility of the Customer. IMPORTANT: CO2 cylinders sold as consumables on the Site are subject to a deposit. Consequently, any purchase of a CO2 cylinder also requires payment of the associated deposit. Other Products (traps, larvicides, sticky traps, attractants) are not subject to a deposit.

2.3 Product offers are valid as long as they are visible on the Site and at the time an order is placed, while supplies last.

ARTICLE 3 - PERSONAL ACCOUNT - ORDERS

3.1 To purchase a Product, the Customer must be at least eighteen (18) years of age and/or have legal capacity and be a consumer or a non-professional within the meaning of the Consumer Code.

3.2 - Personal Account 3.2.1 Creating and/or logging into a personal account is not required to place an order for Products on the Site. However, the Customer may choose to create an account that allows them to access their personal space on the Site by filling out the registration form provided and entering their last name, first name, and contact information, including their email address. The information required to create an account is indicated as such on the registration form. The Customer is responsible for keeping the information provided when creating their account up to date so that it meets the criteria set forth below. The Customer is advised that they may modify this information by logging into their account. Creating an account on the Site is free of charge. The information the Customer provides to the Seller when creating the account must be complete, accurate, up-to-date, truthful, and free from any misleading content. The Seller reserves the right to ask the Customer to confirm, by any appropriate means, their ident ity, eligibility, and the information provided. Any incomplete account registration will not be validated, which the Customer acknowledges and accepts. Customers are informed and agree that the information entered for the purpose of creating or updating their accounts constitutes proof of their identity. The information entered by Customers is binding upon them as soon as it is validated.

3.2.2 From their account, the Customer can track their Orders and return requests, as well as update their personal information. The email address or username provided when creating the account, along with the password, constitute the Customer’s login credentials and are strictly personal. As such, the Customer must not disclose them to anyone. Otherwise, the Customer shall remain solely responsible for any use made of them. The Customer shall be solely responsible for the use of their login credentials or for any actions taken through theirpersonal accounon the Site.If a Customer discloses or uses their login credentials in a manner contrary to their intended purpose, the Seller may terminate access to the account without notice or compensation.Under no circumstances shall the Seller be held liable in the eventofidentity theft of a Customer.Any access or action taken from a Customer’s account shall be presumed to have been carried out by that Customer, insofar as the Seller has noobligation and lacks the technical means toverify the identity of individuals accessing the account. Any loss, misappropriation, or unauthorized use of a Customer’s login credentials and their consequences are the sole responsibility of the Customer, who is required to notify the Seller immediately by email sent to the following address: contact@wiliv.com

3.2.3 The Customer may also request the deletion of their account by visiting the dedicated page in their personal account or by sending an email to: contact@wiliv.com. The deletion will take effect within a reasonable period of time. If there are any pending orders, they must be paid for by the Customer and delivered by the Seller.

3.2.4 In the event of a breach of the Terms and Conditions and/or the Website’s general terms and conditions, the Seller may suspend or even close a Customer’s account after sending a formal notice via email that has gone unheeded. Any account deletion, regardless of the reason, results in the deletion of allof the Customer’s personal informationwithin a reasonable timeframe. The Seller shall not beli for any event due to force majeure that results in a malfunction of the Website or server, subject to any interruption or modification due to maintenance.

3.3 - Ordering Procedure Orders for Products are placed directly on the Website. To place an order, the Customer must follow the steps described below; please note that the steps may vary slightly depending on the Customer’s starting page.

3.3.1 Product Selection It is the Customer’s responsibility to select the Product(s) they wish to order on the Siteby clicking on the relevant item(s) and choosing the desired quantities. Once a Product is selected, it is placed in the Customer’s shopping cart. The Customer may then add as many Pr oducts to their shopping cart asthey wish, or remove and/or modify them before confirming their order and accepting these Terms and Conditions. When the Customer adds a CO2 cylinder to their shopping cart, the deposit for that Product is automatically added to the cart.

3.3.2 Orders Once the Products have been selected and added to the shopping cart, the Customer must click on the shopping cart and verify that the contents of the Order are correct (including the quantity, specifications ,and product codes of the ordered Products) before confirming the order by clicking “Proceed to Checkout.” The Customer is informed that shipping costs are calculated in the next step before proceeding to checkout. Once the Customer has confirmed the contents of the shopping cart, the Customer is prompted to enter the information related to the delivery of the Products (last name, first name, contact information, addresses) or to log in to their account, as well as to select the delivery method, payment method, and provide the payment information. Shipping costs are then calculated and displayed to the Customer for the current order. At this stage, the Customer also has the option to make an express payment or save their information for future quick payments. The Customer confirms the information by clicking on “Review Order.” Once the information is confirmed, an automatically populated online form will appear for the Customer’s review, summarizing the price of the Products and any deposit, applicable taxes, delivery charges, the contact email address, and the delivery address. To confirm and finalize the order, the Customer must (i) review the Terms and Conditions and the Product safety data sheets (if applicable) and accept them by checking the box provided for that purpose, then (ii) click “Pay Now.” The order will then be considered final and will require payment by the Customer in accordance with the terms and conditions set forth on the Website. Upon completion of the order confirmation, the Customer will receive an order confirmation via email. The sale between the Customer and the Seller will not be considered valid until full payment of the order price has been received. It is the Customer’s responsibility to verify the accuracy of the order and to report any errors immediately. Any order placed on the Site constitutes the formation of a distance contract between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order. The Order Date is the date on which the Seller acknowledges receipt of the order online. The delivery times indicated on the Site do not begin until that date.

3.4 - Prices 3.4.1 Products are supplied at the current prices listed on the Site at the time the order is placedby the Seller.For all Products, the Customer will find prices displayed on the Site in euros, inclusive of all taxes (TTC), as well as the applicable shipping costs (excluding packaging and gifts, depending on the shipping address and the carrier or shipping method selected).Prices includingtax(TTC)in clude, in particular, Value-Added Tax (VAT) at the rate in effect at on the order date,when applicable. Any change in the applicable rate may affect the price of the Products as of the effective date of the new rate. The applicable VAT rate is expressed as a percentage of the value of the Product sold.

3.4.2 Prices reflect any discounts that the Seller may offer on the Website. Prices are firm and non-negotiable during their validity period; however, the Seller reserves the right to change prices at any time outside of the validity period.

3.4.3 Product prices do not include deposit fees (applicable only to CO2 cylinders), processing, shipping, transportation, and delivery charges (depending on the delivery address and the carrier or mode of transportation selected), which are billed separately in accordance with the terms and conditions set forth on the Site and calculated prior to placing the order.

3.4.4 The Seller’s suppliers’ prices are subject to change. Consequently, the prices listed on the Site may change. They may also be adjusted in the event of promotions or special sales.

3.5Product AvailabilityThe Seller agrees to deliver the Product on the date or within the timeframe specified to the Customer, unless the parties have agreed otherwise.The unavailability of a Product is indicated on the relevant Product page. In any event, if the unavailability was not indicated at the time of the order, the Seller agrees to iinform the Customer without delay if the Product is unavailable. In the event that a Product is unavailable, the Seller may, if the parties agree, propose an alternative Product of equivalent quality and price, accepted by the Customer.If the Customer decides to cancel their order for unavailable Products, they will receive a refund of all amounts paid for the unavailable Products no laterthwithin fourorze (14) days following the date on which the contract was terminated.

ARTICLE 4 - PAYMENT TERMS

4.1 Payment is made via a secure payment method, as follows:

  • Payment by credit card

  • Apple Pay

  • PayPal

The Customer warrants to the Seller that it has all the necessary authorizations to use theselected payment method.

4.2 The price is payable in full by the Customer on the day the order is placed.

4.3 Payment data is transmitted in encrypted form using the protocol defined by, anauthorized payment service providerhandling banking transactions carried out on the Site. It is hereby specified that all payment-related information provided on the Site is transmitted by the Site’s payment service provider and is not processed on the Site.

4.4 In the case of a one-time payment by credit card, the Customer’s account will be charged as soon as the order for Products is placed on the Site.

4.5 If the bank refuses to charge a card or otherpayment method, the Customer must contact the Seller’s customer service department to pay for the order using any other valid payment method accepted by the Seller. In the event that, for any reason whatsoever—t, dispute, refusal, or other—the transfer of the funds owed by the Customer proves impossible, the order will be canceled and the sale automatically terminated.

4.6 Payments made by the Customer shall not be considered final until the Seller has actually received the amounts due.

4.7 The Seller shall not be required to deliver the Products ordered by the Customer if the Customer fails to pay the full price in accordance with the terms set forth above.


ARTICLE 5 - EVIDENCE AND ARCHIVING

5.1 Unless proven otherwise, the data recorded in the Seller’s computer system shall constitute proof of all transactions entered into with the Customer.

5.2 Any contract entered into with the Customer for anorder totaling more than 120 euros (including tax) will be archived by the Seller for a period of ten (10) years in accordance with Article L. 213-1 of the French Consumer Code. The Seller agrees to archive this information in order to ensure thesuivi of transactions and to provide a copy of the contract at the Customer’s request. In the event of a dispute, the Seller will be able to prove that its electronic tracking system is reliable and that i lguarantees the integrity of the transaction.

ARTICLE 6 - RETURNS AND REFUNDS OF DEPOSITS (FOR CO2 BOTTLES ONLY)

6.1 Once the disposable CO2 cylinder is empty—and since it is a returnable item—the Customer may return it to the Seller and/or to a third party designated by the Seller, following the procedure described on the dedicated page of the Website: https://wiliv.com/products/bouteille-de-co2-willo. The Customer must follow the procedure specified by the Seller to process the return of the deposit. Otherwise, the deposit will not be refunded.

6.2 The deposit for the returned bottle will be refunded in full upon receipt of the empty returnable bottle at the Seller’s warehouse, using the same payment method the Customer used when placing the order in question.

ARTICLE 7 - DELIVERIES

7.1 Products ordered by the Customermay only be delivered to mainland France. It is not possible to place an order for any delivery address located outside this territory.Products are shipped to the deliveryaddress(es) that the Customer has provided during the ordering process.

7.2 During the ordering process, the Seller informs the Customer of the available shipping times and options for the purchased Products (traps,larvicide , CO2 bottles, attractants, and plates). Shipping costs are calculated based on the delivery method, the package’s weight, and the delivery address.The amount of these costsispayable by the Customer in addition to the price of the purchased Products. Details regarding delivery times and fees are provided on the Website.

7.3 Deliveries are made withinTWO (2) to FIVE (5) business days to theaddrese provided by the Customer when placing an order on the Site.Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases orifone or more Products are unavailable, the Products orderedatwill be delivered in a single shipment.The Seller undertakes to use its best efforts to deliver the productscomordered by the Customer within the timeframes specified above. If the Proproductsordered have not been delivered within THIRTY (30) days of the estimateddeliverydate, for any reason other than force majeure or the Customer’s fault, the sale may be rescinded at the Customer’s written request under the conditions set forth in Article L. 216-6 of the French Consumer Code. Any amounts paid by the Customer will then be refunded no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or deductions.

7.4 Deliveries are handled by aninder carrierselected by the Supplier/Seller.

7.5 In the event of a specific request by the Customer regarding the packaging or shipping conditions for the ordered products, duly accepted in writing by the Seller, the related costs will be thesubjec of a separate, additional invoice, based on a quote previously accepted in writing by the Customer.

7.6 The Customer is required to inspect the condition of the delivered products. The Customer has fourteen (14) days from the date of delivery to file a complaint via email, accompanied by all relevant supporting documentation (including, but not limited to, photos). After this period has elapsed, and if these formalities have not been followed, the Products will be deemed to be in compliance and free from any apparent defects, and no claim will be validly accepted by the Seller.

7.7 The Seller shall, at its own expense and as soon as possible, refund or replace any delivered Products for which the Customer has duly proven nonconformities or apparent or hidden defects, subject to the conditions set forth at in Articles L. 217-4 et seq. of the FrenchConsumer Code ( ) and those set forth in these General Terms and Conditions of Sale.

7.8 The risk of loss or damage to the Products shall not pass to the Customer until the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk.

ARTICLE 8 - PACKAGING

8.1 The Products will be packaged in accordance with current shipping standards to ensure maximum protection for the Products during delivery, particularly for bulky traps and to secure chemical or pressurized consumables (larvicides, attractants, CO2).

8.2 Customers agree to adhere to the same standards when returning Products to the Seller as part of a deposit refund (CO2 bottles) and/or the return of defective Products.

ARTICLE 9 - TRANSFER OF OWNERSHIP

The Seller retains ownership of the productsdelivered until they have been paid for in full by the Customer.The above provisions do not preclude the transfer to the Customer—at the time the Customer or a third party designated by the Customer takes physical possession of the Product—of the risks of loss or damage to the Productsfaising the subject of the retention of title, as well as the risks of damage that they may cause.

ARTICLE 10 - RIGHT OF WITHDRAWAL

10.1 Right of Withdrawal and Time Limit The Customer has the right to withdraw from the contract, without giving any reason, within fourteen (14) days. The withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods. If the Customer has ordered multiple Products in a single order resulting in multiple deliveries (for example, a trap and its consumables delivered separately), the withdrawal period will expire fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last item.

10.2 Notice of the Right of Withdrawal To exercise their right of withdrawal, the Customer must notify the Company of their decision to withdraw by means of an unambiguous statement (for example, a letter sent by mail or an email) to the following address:

  • By mail to: MABOITEAMOUSTIQUE, 17 rue René Leduc, 31130 BALMA

  • By email to: contact@wiliv.com

The Customer may also use the form provided in Appendix 1 for this purpose. To ensure that the withdrawal period is observed, the Customer must submit notice of the exercise of the right of withdrawal before the withdrawal period expires.

10.3 Effect of Withdrawal In the event of withdrawal by the Customer, the Seller agrees to refund all amounts paid, including shipping costs (except for any additional costs resulting from the Customer’s choice, where applicable, a delivery method other th ethe least expensive standard delivery method offered by the Seller), without undue delay, and no later than fourteen (14) days from the date on which the Seller is informed of the Customer’s decision to withdraw (Article L. 221-24 of the French Consumer Code). If the Seller does not offer to collect the Product itself, the Seller may defer the refund until the Product is collected or until the Customer has provided proof of shipment of the Product, whichever occurs first. The Seller will issue the refund using the same payment method the Customer used for the initial transaction, unless the Customer expressly agrees to the use of a different payment method and provided that the refund does not incur any costs for the Customer.

10.4 Return Policy The Customer is advised that, due to their nature or size (complete traps, gas cylinders), the Products cannot normally be returned via standard mail. The Customer must, without undue delay and, in any event, no later than fourteen (14) days after notifying the Seller of their decision to withdraw from the contract, return and/or deliver the Product to the Seller at the following address: 3 rue du Pré Fermé, 31200 Toulouse, by scheduling a pickup with the carrier designated by the Seller and responsible for the return. This deadline is deemed to have been met if the Customer returns the item before the expiration of the fourteen (14)-day period. The Customer must bear the direct costs of returning the Product. Since the cost of returning the Product cannot reasonably be calculated in advance, these costs are estimated at a maximum of approximatelyTHIRTY EUROS (30 €) per Product.

10.5 Condition of the Returned Item: The Product must be returned in accordance with the Seller’s instructions and must include, in particular, all accessories that were delivered. Please note: For hygiene or health protection reasons, the right of withdrawal cannot be exercised for consumables (larvicides or scent attractants) whose seal or airtight packaging has been opened by the Customer after delivery. The Customer is liable only for any depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics, and proper functioning of the product.

ARTICLE 11 - WARRANTIES

11.1 The Products supplied by the Seller are covered by the following statutory warranties:

  • s the statutory warranty of conformity for Products that are defective, damaged, or do not match the order.

  • The statutory warranty against hidden defects arising from a defectinmaterial, design, or workmanship that affects the products delivered and renders them unfit for use.

Information regarding these statutory warranties is provided in Appendix 2.

11.2 In order to assert their rights, the Customer must notify the Seller in writing (by email or mail) of any nonconformity of the Products or the existence of hidden defects as soon as they are discovered. The S llrefund, replace, or repair Products or parts under warranty that are deemed non-compliant or defective. Shipping costs will be refunded based on the invoiced rate, and return shipping costs will be refunded upon presentation of supporting documentation. Refunds, replacements, or repairs of Products deemed non-compliant or defective will be processed as soon as possible and no later than fourteen (14) days after the Seller identifies the lack of conformity or hidden defect. This refund may be issued via the same payment method used by the Customer for the order in question, or by bank transfer.

ARTICLE 12 - LIABILITY – FORCE MAJEURE

12.1 The Seller shall in no event be held liable for any failure to perform or improper performance of contractual obligations attributable to the Customer, particularly when placing an Order, or in the event of misuse, failure to follow safety instructions for traps and consumables, negligence, or failure to maintain the Product on the part of the Customer, or in the eventof normal useof the Product.

12.2 The Seller shall not be held liable, nor shall it be deemed to have breached these terms, for any delay or failure to perform any of its obligations set forth in these General Terms and Conditions, where thecauof the delay or failure to perform is linked to a force majeure event as defined by the case law of French courts and tribunals. If the impediment is temporary, performance of the obligation shall be suspended. If the impediment is permanent, the contract shall be automatically terminated. In the event of such an occurrence, the Seller shall endeavor to inform the Customer as soon as possible.

12.3 The photographs and graphics displayed on the Site are not binding and do not constitute a basis for liability on the part of the Seller.

12.4 The Seller has no control over websites that are directly or indirectly linked to the Site. Consequently, the Seller disclaims all liability for the information published on such websites.

ARTICLE 13 - INTELLECTUAL PROPERTY

All visual and audio elements of the Wiliv Website, including the underlying technology used, are protected bycopyright, trademark, and/or patent law. These elements are the exclusive property of the Seller, or the Seller holds a license permitting their commercial use. Any representation or reproduction, in whole or in part, of the Site and its content, by any means whatsoever, without the Seller’s express prior authorization, is prohibited and will constitute an infringement punishable under the provisions of the Intellectual Property Code.

ARTICLE 14 - PERSONAL DATA

14.1 Any consumer may register for free on the BLOCTEL do-not-call list: https://www.bloctel.gouv.fr.

14.2 The Seller collects personal data about its Customers on the Website for the purposes of managing requests for information, customer accounts, orders, deliveries and returns of consumables, payment processing, and requests related to the GDPR. In this regard, the Customer is encouraged to review the Seller’s Privacy Policy, which is available on the Website.

ARTICLE 15 - GOVERNING LAW - LANGUAGE

These Terms and Conditions and any transactions arising therefrom are governed by and subject to French law. These Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

ARTICLE 16 - DISPUTES AND THE CONSUMER MEDIATOR

16.1 The Seller provides the Customer with a “Customer Service Hotline” at the following number: 05 82 99 12 44 (no surcharge), available Monday through Friday (excluding holidays) from 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m. Any written complaint from the Customer must be submitted:

  • By mail to the following address: MABOITEAMOUSTIQUE, 17 rue René Leduc, 31130 BALMA

  • Or by email at the following address: contact@wiliv.com

 

APPENDIX I

Withdrawal Form

(Please complete and return this form only if you wish to cancel the contract, i.e., an order placed on the website wiliv.com , subject to any exclusions or limitations on the exercise of the right of withdrawal as set forth in the applicable Terms and Conditions.)

Attention: MABOITEAMOUSTIQUE 17 rue René Leduc 31130 Balma Tel: 05 82 99 12 44 Email: contact@wiliv.com

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the item(s) listed below:

  • Ordered on: ______

  • Received on: ______

  • Order Number: _____

  • CUSTOMER Name: ______

  • CUSTOMER'S Address: ______

  • CUSTOMER'S SIGNATURE (only if this form is submitted in paper form):

Date: ____ (*) Delete as appropriate.

APPENDIX 2 - Information Regarding the Legal Warranties Applicable to the Sales Contract

Le consommateur dispose d'un délai de deux ans à compter de la délivrance du bien pour obtenir la mise en œuvre de la garantie légale de conformité en cas d'apparition d'un défaut de conformité. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité et non la date d'apparition de celui-ci.

Lorsque le contrat de vente du bien prévoit la fourniture d'un contenu numérique ou d'un service numérique de manière continue pendant une durée supérieure à deux ans, la garantie légale est applicable à ce contenu numérique ou ce service numérique tout au long de la période de fourniture prévue. Durant ce délai, le consommateur n'est tenu d'établir que l'existence du défaut de conformité affectant le contenu numérique ou le service numérique et non la date d'apparition de celui-ci.

La garantie légale de conformité emporte obligation pour le professionnel, le cas échéant, de fournir toutes les mises à jour nécessaires au maintien de la conformité du bien.

La garantie légale de conformité donne au consommateur droit à la réparation ou au remplacement du bien dans un délai de trente jours suivant sa demande, sans frais et sans inconvénient majeur pour lui.

Si le bien est réparé dans le cadre de la garantie légale de conformité, le consommateur bénéficie d'une extension de six mois de la garantie initiale.

Si le consommateur demande la réparation du bien, mais que le vendeur impose le remplacement, la garantie légale de conformité est renouvelée pour une période de deux ans à compter de la date de remplacement du bien.

Le consommateur peut obtenir une réduction du prix d'achat en conservant le bien ou mettre fin au contrat en se faisant rembourser intégralement contre restitution du bien, si :

1° Le professionnel refuse de réparer ou de remplacer le bien ;

2° La réparation ou le remplacement du bien intervient après un délai de trente jours ;

3° La réparation ou le remplacement du bien occasionne un inconvénient majeur pour le consommateur, notamment lorsque le consommateur supporte définitivement les frais de reprise ou d'enlèvement du bien non conforme, ou s'il supporte les frais d'installation du bien réparé ou de remplacement ;

4° La non-conformité du bien persiste en dépit de la tentative de mise en conformité du vendeur restée infructueuse.

Le consommateur a également droit à une réduction du prix du bien ou à la résolution du contrat lorsque le défaut de conformité est si grave qu'il justifie que la réduction du prix ou la résolution du contrat soit immédiate. Le consommateur n'est alors pas tenu de demander la réparation ou le remplacement du bien au préalable.

Le consommateur n'a pas droit à la résolution de la vente si le défaut de conformité est mineur.

Toute période d'immobilisation du bien en vue de sa réparation ou de son remplacement suspend la garantie qui restait à courir jusqu'à la délivrance du bien remis en état.

Les droits mentionnés ci-dessus résultent de l'application des articles L. 217-1 à L. 217-32 du code de la consommation.

Le vendeur qui fait obstacle de mauvaise foi à la mise en œuvre de la garantie légale de conformité encourt une amende civile d'un montant maximal de 300 000 euros, qui peut être porté jusqu'à 10 % du chiffre d'affaires moyen annuel (article L. 241-5 du code de la consommation).

Le consommateur bénéficie également de la garantie légale des vices cachés en application des articles 1641 à 1649 du code civil, pendant une durée de deux ans à compter de la découverte du défaut. Cette garantie donne droit à une réduction de prix si le bien est conservé ou à un remboursement intégral contre restitution du bien.