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Privacy policy

Definitions

Wiliv wishes to inform you of the measures implemented to protect your personal data and privacy in accordance with current legislation and more particularly with the provisions of the amended French Data Protection Act of January 6, 1978, European Regulation 2016/679 and recommendations issued by the CNIL (hereinafter "Current Legislation").

In accordance with current legislation, you have the right to access, oppose, rectify, delete and limit the processing of your personal data. You also have the right to define directives concerning the fate of your personal data after your death. These rights may be exercised by sending a letter to the company's address (17 Rue René Leduc, 31130 Balma), enclosing a copy of your identity document (which will not be kept and may either be destroyed or returned to you at your convenience). For security reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and on presentation of valid proof of identity. You have the right to lodge a complaint with the CNIL (French Data Protection Authority) if you consider that we are not complying with the applicable regulations concerning personal data.

As the party responsible for processing your personal data, Wiliv wishes to respond to your concerns regarding the confidentiality of the information you send us by any means of communication, in particular: website(s) published and operated by Wiliv, chat, telephone communications, agency appointments, etc., with a view to offering you our products and services.

We may also collect information from your profile on a third-party social network (including Facebook, Youtube and Instagram) if you authorize the third-party social network to share it with us, or if you post it publicly. This information may include general information relating to your account (e.g. name, e-mail address, profile photo, gender, date of birth, current city, username, list of friends, etc.) and any other information or activity that you authorize the third-party social network to share with us or that you upload publicly to your profile. For example, we may receive your social network information (or part of it) when you download or interact with one of our applications on a social network site. To find out more about how your social network information may be obtained by us, please consult the terms of use of the relevant third-party social network.

When you provide us with your personal data, you authorize us to use, analyze and store it and, if necessary, to pass it on to our partners when required to process your requests. By communicating personal data to us via the Communication Channels, you accept this policy. Our policy may be modified to take account of changes in current legislation concerning personal data. We will keep you informed of any such changes.

Wiliv respects your right to privacy. This privacy policy (as well as any document or information notice referring to this policy) informs you of the manner in which personal data collected within the framework of the website (hereinafter the "Site"), as well as the services offered through the Site, are processed.

Personal data transmitted to Wiliv

Data relating to your personal information

 

This is information about you as a natural or legal person that you have voluntarily communicated to Wiliv via the various Communication Channels and which is essential for the proper implementation of our service (e.g. surname, first name, e-mail address, telephone number, postal address, etc.).

Please note that the information that must be provided to Wiliv is indicated by an asterisk on our website. Information not marked with an asterisk is optional.

This information is essential for us to process your request. Unfortunately, we will not be able to process your request without it.

Data relating to your navigation on the site

When you visit the Wiliv website, temporary cookies may be stored on your computer.

a) What is a cookie?

A cookie is a text file that enables Wiliv to identify the device in which it is stored for the duration of the cookie's validity or storage.

While you are browsing the Site, Wiliv may store one or more "cookies" in a dedicated space on the hard disk of your device (computer, tablet or smartphone) via the Internet browser you are using and according to the cookie settings you have selected on your browser.

This information includes :

  • The type of Internet browser you use
  • The type of operating system and device you use to access the service
  • Your Internet service provider's domain name
  • The web page you came from
  • Your country of residence and language
  • The pages and options you visit and access on our Sites

On your first visit to our Site, whenever Wiliv considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site after clicking on "I accept", you expressly agree that Wiliv may place cookies on your device (cookies linked to operations relating to targeted advertising, certain audience measurement cookies, social network cookies generated in particular by their share buttons when they collect personal data).

If you continue to browse the Site, cookies may be deposited on your computer. The banner will remain displayed until you continue browsing, i.e. until you go to another page of the Site or click on an element of the Site. If you do not wish to accept all or part of the cookies, we recommend that you follow the detailed instructions for managing cookies via your browser settings.

Cookies do not generate or transmit computer viruses that could infect your device; they can only be read and recognized by the sender.

You can change your cookie settings at any time.
Consent to the use of cookies is valid for 13 months. At the end of this period, we will ask for your consent again.

If you would like to know more about cookies and how they are used, please consult the Commission Nationale de l'Informatique et des Libertés file at www.cnil.fr, under the heading "Cookies: tools for controlling them".

b) Cookies on the Site

Wiliv may use the following types of cookies (see banner at bottom of page):

  • Session management cookies
  • Audience measurement cookies (statistical cookies)
  • Cookies required for certain optional functions
  • Cookies for targeted advertising
  • Social network cookies generated in particular by their sharing buttons when they collect personal data

Session management cookies are essential for the proper operation of the Site. Refusing to accept them may cause the Site to slow down and/or malfunction.

By analyzing the way you use the Site, Wiliv can offer you a better browsing experience in order to respond appropriately to your expectations and also identify any problems you may encounter in order to provide rapid solutions.

Wiliv may integrate third-party applications on its Site that allow you to share Site content with other people. This is notably the case for the "Share" or "Like" button on Facebook, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy.

You have the option of simply objecting to cookies via the procedures detailed below.

c) Your choices concerning cookies

You can change your browser settings at any time to accept, configure or reject cookies. You have several options: accept all cookies, be notified when a cookie is stored, or systematically refuse all cookies.

Wiliv informs you that the deactivation of session or functionality cookies may prevent you from consulting the Site. In this respect, Wiliv cannot be held responsible for any impairment of our services as a result of the settings you have chosen.

Each web browser offers different cookie management settings. In general, they are described in the help menu of each browser, which we invite you to consult.

For what purposes is your data collected?

We only collect personal data when we have a legal basis to do so. The collection of personal data described above is carried out because it is (i) necessary for the performance of the contracts you have entered into, (ii); necessary for purposes of legitimate interest, in particular to offer you suitable content, to compile statistics, to protect the Site against unauthorized use, (iii); necessary to comply with our legal obligations.

Apart from these cases, we may also collect data on the basis of your consent, for example when you fill in a contact form or request a quote, subscribe to an e-mail alert or when such consent is required by law (e.g. to send you partner offers by e-mail).

a) Responding to your requests

When you contact Wiliv via the various Communication Channels mentioned above, your personal data may be collected for the following purposes:

The provision of access to the Site and access to your dedicated customer area to enable you, in particular, to consult your orders and/or any information relating to your purchases, the sending of newsletters and any other documentation you may have requested, answering your questions, etc.

More generally, compliance with Wiliv's legal, regulatory, accounting and tax obligations.

b) Produce statistics

In order to improve our services, personal data collected by Wiliv may also be used for the following purposes:

  • The production of statistical calculations, in particular concerning Site traffic
  • Surveys and polls
  • Conducting studies and research to improve your experience with Wiliv.

c) Solicit you for marketing operations

Your data may also be used for commercial purposes:

  • Manage all newsletter subscriptions and unsubscriptions at your request
  • Communication of information relating to Wiliv and its partners: news, products and services, commercial prospecting and personalized offers.

How and for how long?

a) Securing your data

As the party responsible for processing your personal data, Wiliv implements all the technical and organizational measures necessary to ensure the protection of your personal data: access control, backups, traceability, security of premises, protective measures, and ensures that the amount of data processed is limited in relation to the purposes for which it is used.

b) How long we keep your data

We store this information for a period of time that is proportionate and necessary for the purpose for which we process it, and in any event for as long as is necessary to comply with a legal or regulatory obligation. Data is kept for no longer than is necessary for the following purposes:

Newsletter: your data will be kept for as long as your subscription is active. You can unsubscribe at any time by clicking on the link provided.

Commercial offers: your data will be kept for as long as you agree to receive our commercial offers. You can refuse them at any time and unsubscribe by clicking on the link provided.

Statistics and surveys: your data will be kept for as long as is necessary to compile reliable statistics and to process surveys carried out with your consent.

In any event, in the absence of any contact from you for a period of five years, your personal data will be archived for a further five years before being permanently deleted or made anonymous.

In certain cases, we may retain certain personal data concerning you, by legal obligation, or if there remains a problem concerning your purchase, for example the presence of a complaint or an unresolved dispute. In this case, the data required to resolve the problem or dispute will be kept for as long as the dispute lasts, subject to the applicable rules on prescription.

For whom?

a) Wiliv and its partners

We would like to inform you that in order to fulfill the purposes mentioned in point II above, your data may be stored, processed and transferred to Wiliv subsidiaries and/or partners, in particular to suppliers of reserved services (carriers, installers, technicians, etc.) or technical service providers (IT, hosting, e-mail distribution, online payment service provider, etc.), who may be located outside the European Union and whose applicable legislation on the protection of personal data differs from that applicable in France.

Our subsidiaries and/or partners undertake to use your personal data only to carry out certain tasks that are essential to achieving the purposes mentioned in point II above, in strict compliance with your personal data protection rights and in accordance with current legislation.

Such transfers are made subject to appropriate safeguards in compliance with applicable regulations on the protection of personal data.

b) Non-partner third parties

Wiliv will not transfer or sell your personal data to non-partner third parties. We do not pass on any personal data to agencies or companies for marketing or commercial purposes.

If the law, an authority (for example the tax authorities or the CNIL) or a judge should force Wiliv to communicate personal data concerning you, Wiliv, insofar as possible, undertakes to notify you (unless Wiliv is not authorized to do so in particular in view of legal or judicial obligations that may be incumbent upon it).

Finally, we may acquire, merge with or be acquired by another company, or sell some or all of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to our current privacy and cookies policy.

Transfer of personal data outside the European Union

Please note that as some of our partners (advertising agencies, technical service providers, etc.) are located outside the European Union, data collected using cookies may be transferred to countries outside the European Union, whose legislation on the protection of personal data differs from that applicable in France.

We require our partners to use your personal data only to manage or provide the requested services and ask them to always act in compliance with applicable laws on the protection of personal data and to pay particular attention to the confidentiality of such data.

How do links to other sites affect me?

From time to time, we may place links on our Site to other websites and applications operated by third parties. These links are provided solely for your convenience and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent from Wiliv and have separate privacy policies.

When you leave our Site, our policies cease to apply. Accordingly, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third-party websites and applications linked to our Site. We strongly encourage you to review the terms and conditions and privacy policies of any third-party websites and applications before using their sites.

How can I access my personal data? How can I correct, delete or exercise my other rights?

a) Access and copying

You have a right of access and communication to your personal data.

Before responding to your request, we are required by law to verify your identity. We may ask you to provide further information in order to respond to your request. We will do our best to respond to your request as quickly as possible. Contact us using the contact form (contact page)

b) Obtain correction of inaccurate personal data

You also have the right to request the correction of any personal data concerning you that may be incorrect and the restriction of its processing for the time necessary to correct it. You also have the right, depending on the nature of the processing, to request that the personal data in our possession be completed. In this case, we may ask you for proof. Contact us using the contact form (contact page)

c) Withdraw your consent to the processing of your personal data

When the processing of your personal data is based on your consent (such as, for example, the subscription to an e-mail alert, a request for a quotation, the sending of electronic commercial solicitations for services and products other than those you have already subscribed to, the use of Cookies and similar technologies on this site), you have the right to withdraw your consent at any time. Contact us using the contact form (contact us page)

d) Obtain the deletion of your personal data

You may also request the deletion of your personal data in the following cases:

  • You consider that our processing of your personal data is no longer necessary with regard to the Services subscribed to or your use of the Site, the achievement of the purposes set out above in this policy or that their retention is contrary to the law.
  • You have withdrawn your consent to the processing of your data (see above Withdrawing your consent to the processing of your personal data)
  • You object to the processing of your personal data for reasons relating to your personal situation
  • You object to the use of your data for commercial prospecting purposes
  • Your data was collected online when you were a minor

Alternatively, within the limits of the law, you may request that we restrict the processing of your personal data. Contact us at contact@wiliv.com

Please note that notwithstanding the exercise of your right to erasure or restriction, we may retain certain personal data about you where required or permitted by law, where we have a legitimate reason to do so, for the exercise or defence of legal claims, or where the exercise of such right would infringe your right to freedom of expression and information.

e) Inform us of your post-mortem instructions

You also have the right to define directives concerning the fate of your Personal Data after your death.

Contact us

If you have any questions about this data protection policy or any requests relating to your personal data, you can contact us using the contact form ( contact page).

Updating this policy

We may amend this policy from time to time to reflect changes in our practices, to further clarify our practices or to ensure compliance with regulations, in which case you will be notified by a message on this site inviting you to consult the updated policy.

a) Conditions of use

These Terms of Service ("Terms", "Agreement") are an agreement between the website ("Website Operator", "we", "us" or "our") and you ("User", "you" or "your"). This Agreement sets forth the terms and conditions of your use of this Web site and any of its products or services (collectively, "Web site" or "services").

b) Links to other websites

Although this web site may be linked to other web sites, we are not involved, directly or indirectly, in any endorsement, association, sponsorship, membership or affiliation with any linked web site, unless otherwise stated herein.

You should carefully read the legal notices and other terms of use of any website that you link to from this website. Your linking to any other off-site pages or other websites is at your own risk.